1win Rules and Regulations in Pakistan

These general rules apply to your registration, account management, and use of the betting services in Pakistan. By creating an account, you agree to these Terms and confirm you have read them in full.

• Acceptance of Terms: Your use of the services means you accept these Terms and any rules for bets, bonuses, and promotions. Continued use after updates means continued acceptance.
• Eligibility and Registration: You must be at least 18 years old, complete registration truthfully, and ensure participation is legal in your location. Verification may be required before access to certain services.
• Single Account Policy: Only one account per person, household, payment method, and device is allowed. Duplicate accounts may be closed and balances may be held pending review.
• Lawful Use: You are responsible for ensuring that betting is allowed where you reside. Use of the services is prohibited where it would be illegal.
• Proper Platform Use: Any automated scripts, bots, or misuse of software to gain advantage are forbidden. Collusion, arbitrage using multiple accounts, and exploitation of obvious errors are not permitted.
• Content and IP: All site content, odds displays, data, and software are protected. You receive a limited licence for personal, non-commercial use only. Reproduction or distribution without prior consent is not allowed.
• Changes to Terms: Rules, markets, and features may change to reflect operational and legal requirements. 1win will post changes, and your continued use constitutes acceptance.
• Limitation of Liability: The services are provided as available. We are not liable for interruptions, telecom failures, delays, or events beyond reasonable control. To the extent permitted by law, liability for any claim is limited to the amount of the relevant bet or the available balance.
• Suspension and Termination: Accounts may be suspended or closed for breach of these Terms, legal requirements, or risk concerns. Funds may be held while an investigation is conducted.
• Bonus Rules: Bonuses and any bonus balance are governed by separate bonus terms, including wagering and market restrictions. Bonus abuse may result in removal of bonuses and related winnings.
• Governing Framework: Services are offered under foreign licensing and are not offered where prohibited by local law. 1win does not provide any assurance that use of the services is legal for users in Pakistan.

The following general betting rules apply to all bets on sports and other event markets available to users in Pakistan.

• Eligibility to Place a Bet: Only verified users with sufficient balance may place a bet. You must meet age requirements and ensure betting is allowed under your local law.
• Bet Placement and Acceptance: A bet is accepted only when a confirmation ID is issued and the bet appears in your account history. We may refuse any bet, limit stakes, or restrict markets at our discretion. 1win may void a bet if an error or breach is detected.
• Minimum and Maximum Stakes: Minimum and maximum amounts depend on the market, event, and your account status. Limits are shown on the bet slip or market page.
• Odds and Price Changes: Odds can change before acceptance. If odds change during placement, the bet will be offered at the updated price for your review before confirmation.
• Settlement and Results: Bets are settled on the official result declared by the relevant governing body at the time of settlement. Returns for a winning single are calculated as stake multiplied by decimal odds; accumulator returns are calculated by multiplying odds for all winning legs. Voided selections in multiples settle at odds of 1.00 for that leg.
• Postponements and Abandonments: If an event is materially postponed, relocated, or abandoned, affected bets may be void or settled per sport-specific rules published on the market page.
• Cash Out: If available, Cash Out values are not guaranteed and may be suspended, revised, or canceled if the underlying market is unavailable or priced in error. 1win may reverse a Cash Out where an error is identified.
• Errors (Palpable/Obvious): Markets or bets affected by material data, pricing, or settlement errors may be corrected or voided. We aim to apply fair and general principles when correcting such issues.
• Betting Restrictions: We may restrict bets on certain markets, events, or users to meet integrity and legal obligations. Bonus usage may be limited to selected markets and odds ranges.
• Cancellation Policy: Bets cannot be canceled by the user after acceptance. We may cancel a bet where required by law, by sport integrity directives, or due to material error.
• Disputes: Settlement disputes should be raised promptly through support, providing the bet ID. Our logs and market data will be used to review the outcome.

These payment rules cover deposits, withdrawals, and related account transactions for users in Pakistan.

• Funding Your Account: Deposit methods displayed in your account are the only approved options. Payments must be made from a method registered in your own name. Third-party payments are not allowed.
• Methods, Limits, and Fees: Available methods, minimum and maximum limits, and any provider fees are shown in the cashier. Limits may vary by method, verification status, and risk profile.
• Processing Times: Deposits usually credit promptly but may take longer based on the provider. Withdrawals are processed after review and may take additional time for security checks, high-volume periods, or public holidays.
• Verification (KYC/AML): Before a withdrawal, we may request identity documents, proof of address, and payment method ownership. Enhanced checks, including source-of-funds information, may be required to comply with AML rules.
• Transaction Restrictions: We may require reasonable betting activity before a withdrawal to meet AML obligations and prevent misuse of payment services. Repeated deposits and withdrawals without betting activity may be restricted.
• Payout Route: Where possible, withdrawals are returned to the same method used for deposit. Alternative routes may be used if the original method cannot receive funds.
• Chargebacks and Reversals: Chargebacks or payment disputes may result in immediate account restriction, recovery of costs, and reporting to relevant payment partners. 1win may cancel bonuses and lock funds pending investigation.
• Currency and Exchange: Supported currencies are listed in your account settings. Where conversion applies, the rate is set by the payment provider or our processor.
• Bonus Impact: Bonuses can impose wagering or market restrictions. A withdrawal request before meeting bonus rules may result in bonus cancellation and removal of associated winnings.
• Taxes and Reporting: You are responsible for any taxes or reporting obligations that may arise under your local law.
• Cancellation of Operations: We may cancel or reverse transactions where required by law, to protect users, or to address errors or fraud.

Responsible gaming is integral to safe use of betting services. The following tools and support options are available to help you manage your activity.

• Age Restriction: Gambling by persons under 18 is prohibited. Accounts may be closed if underage use is identified and any bets voided.
• Limits and Controls: You can set deposit, loss, wager, and session limits to manage your betting behaviour. Limits take effect as indicated in your account.
• Time-Out and Self-Exclusion: Short time-outs and long-term self-exclusion are available. Contact support if you require assistance applying or extending self-exclusion from 1win services.
• Reality Checks: Optional on-screen reminders can help you track time spent and net position during a session.
• Self-Assessment: A self-check can help you read patterns in your gambling. Consider adjusting limits or taking a break if you answer yes to several risk indicators.
• Independent Help: Support is available from organisations such as Gambling Therapy, GamCare, and Gamblers Anonymous. Consider speaking to a local healthcare professional for personalised assistance.

We maintain controls to prevent money laundering and terrorism financing across all services offered to users in Pakistan.

• Legal Obligations: We implement risk-based AML measures, including customer due diligence, ongoing monitoring, and record retention. 1win may request information to assess risk at any time.
• KYC Procedures: Identity verification can include government ID, address verification, payment ownership checks, and biometric or liveness tests when required.
• Monitoring and Detection: Transactions, betting patterns, and account changes are monitored for unusual activity. Automated alerts and manual reviews help identify suspicious behaviour.
• Source of Funds: Documentation may be required to evidence legitimate income or the origin of deposits, particularly for higher-risk activity or higher limits.
• Sanctions and Screening: Users may be screened against sanctions, politically exposed person lists, and adverse media.
• Reporting: Where required, suspicious activity may be reported to competent authorities. We may be legally restricted from informing you about such reports.
• Consequences of Breach: Potential actions include refusal of transactions, account restrictions, freezing or blocking of funds, closure of the account, and termination of access to services by 1win.
• Record Keeping: Documents and transaction records are retained for the period required by applicable law and AML standards.

This section explains how personal data is collected, used, and protected for users in Pakistan.

• Data We Collect: Registration details, contact information, identity documents, device and browser data, IP and location data, cookies, account activity, bets, payment details, and support communications.
• How We Use It: To provide and improve services, operate your account, verify identity, prevent fraud, manage bonuses, personalise content, comply with legal and AML duties, and communicate service updates.
• Legal Bases: Processing is based on contract performance, legitimate interests, legal obligations, and consent for certain marketing where applicable.
• Sharing: Data may be shared with payment providers, identity verification partners, analytics vendors, and regulators or law enforcement where required by law.
• International Transfers: Data may be processed in other countries. Safeguards appropriate to the transfer method are applied in line with recognised standards.
• Retention: We keep data only as long as needed for service provision, dispute handling, and legal or AML retention requirements.
• Your Rights: Subject to applicable law, you may request access, correction, deletion, restriction, portability, and to object to certain processing, including direct marketing. Some rights may be limited by AML or record-keeping duties.
• Cookies: Cookies and similar tools help operate the site, measure performance, and personalise content. Cookie choices can be managed in your browser or account settings.
• Contact: For privacy requests, use the support channels available in your account. 1win will respond in a reasonable time frame.

We apply technical and organisational measures to protect your account, data, and transactions across the platform in Pakistan.

• Encryption: Transport Layer Security protects data in transit. Sensitive credentials are hashed or encrypted using industry standards.
• Access Controls: Strict access policies, logging, and periodic reviews limit who can access systems and data.
• Two-Factor Authentication: Optional 2FA adds an additional step to secure your login. 1win recommends enabling 2FA in your account.
• Monitoring and Alerts: Continuous monitoring, anomaly detection, and anti-fraud checks help identify suspicious login or betting activity.
• Incident Response: Security events are triaged and addressed under documented procedures, and we will take reasonable steps to protect affected users.
• Your Responsibilities: Use a strong password, keep devices updated, do not share credentials, log out after each session, and contact support if you suspect any unauthorised use.
• Phishing and Malware: We will not request your password or full payment details over unsecured channels. Always read the site address before entering credentials.