Responsible Gaming

Gambling always involves the chance of losing money. Plan your play and protect your budget to reduce harm. On 1win, you can use limits and safety tools to keep control.

• Bet only what you can afford to lose.
• Set a monthly entertainment budget and stick to it.
• Use deposit, loss, and wager limits before you start.
• Set time reminders to manage playing sessions.
• Avoid chasing losses; take a break instead.
• Keep gambling separate from loans or daily expenses.
• Review your account history to learn your patterns.
• Log out when you feel tired or upset.
• Gambling is for 18+ only; keep your account private and secure.
• If gambling affects your mood or money, stop and seek support.

Betting addiction can develop gradually. It is a serious condition, so watch for these warning signs and act early.

• Spending more than you planned, often and repeatedly
• Increasing stakes to feel the same excitement
• Chasing losses after a bad session
• Hiding gambling or lying about time and money
• Borrowing, selling items, or using credit to gamble
• Missing work, studies, or family duties
• Mood swings, irritability, anxiety, or poor sleep
• Thinking about betting most of the day
• Failed attempts to cut down or stop
• Gambling to escape stress, sadness, or other problems

Taking action early can protect your wellbeing. These practical steps can help you regain control and play responsibly.

• In 1win, set deposit, loss, and wager limits before you start playing.
• Turn on session reminders and daily time limits to manage playing time.
• Schedule gambling-free days every week and keep to them.
• Do not bet when tired, upset, or after alcohol or drugs.
• Remove saved payment methods to reduce impulsive deposits.
• Use a cooling-off period to pause and reassess your habits.
• Self-exclude for a longer block if limits are not enough.
• Uninstall gambling apps and enable device or network blocking tools.
• Tell a trusted person and contact a professional counsellor.
• Ask 1win Support to block your account if needed for your protection.

Independent help is available across Pakistan. Professional counselling and peer support can guide recovery at your pace.

• Pakistan Psychiatric Society (PPS) – directory of qualified psychiatrists: https://pps.org.pk
• Taskeen – mental health education and referrals: https://taskeen.org
• Rozan – counselling and wellbeing services: https://rozan.org
• Sehat Kahani – telemedicine access to counsellors: https://sehatkahani.com
• Aga Khan University Hospital, Mental Health Services: https://hospitals.aku.edu
• Shifa International Hospital, Department of Psychiatry: https://www.shifa.com.pk
• Gambling Therapy – free global online support: https://www.gamblingtherapy.org
• GamCare – advice, forums, and live chat: https://www.gamcare.org.uk
• Gamblers Anonymous – online meetings and resources: https://www.gamblersanonymous.org/ga

If you are worried about gambling addiction, contact 1win Support for account controls. Our team can apply limits, time-outs, or self-exclusion on request.

• Live Chat on the website or in the mobile app (24/7)
• Email via the Help Centre contact form
• Submit a Responsible Gaming request from Account Settings
• Create a support ticket in My Account
• Request account closure for responsible gaming reasons